State of Utah
Job Description
Are you looking for a new challenge in a team-oriented office environment? The Utah Department of Commerce, Division of Consumer Protection has a vacancy on our team and would like to fill it with a hardworking, organized and detail-oriented person. In this position you will work with various stakeholders to ensure compliance with the laws regulated by the Division. T his position offers medical, dental and vision insurance from day one , 12 paid holidays, accrued vacation and sick leave, plus much more!
Training will take place in the office. If eligibility requirements are met, teleworking up to 3 days/per week will be available.
PRINCIPAL DUTIES
In this position you will work with various types of businesses that are regulated by the Division. This includes assisting the business as it completes the registration process with the Division and providing guidance about the registration requirements and the law. This position requires that you have the ability to quickly learn applicable processes, policies, laws, regulations, and rules. Duties will include, but are not limited to the following:
Processing registration applications and responding to questions from businesses who are regulated by the Division; including, but not limited to, health spas, postsecondary schools, charitable organizations, business opportunities, credit service organizations, and more.
Interpreting, clarifying, explaining and applying the statutes regulated by the Division to stakeholders.
Receiving and timely responding to calls and emails to stakeholders.
Writing or drafting correspondence, reports, documents and/or other written materials.
Timely reviewing, analyzing and processing the registration applications for initial applicants and renewals.
THE IDEAL CANDIDATE
Our model candidate will have:
Exceptional customer service skills.
Excellent communication skills, both verbal and written
The aptitude and ability to learn, apply, and explain registration laws, and administrative rules
The ability to manage multiple responsibilities.
The ability to deal with complex matters.
The ability to work with most computer programs, like Excel, Word, Google Docs and Sheets, etc. and be willing to learn new programs.
Strong organizational skills and be detail oriented.
The ability to be self-directed and work independently, as well as be a positive, productive member of the team.
A self-starter attitude and work ethic.
The ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
The ability to find, gather, process and collect information or data.
Knowledge of proper grammar, spelling and punctuation.
The ability to review documents for accuracy and completeness.
PREFERENCES
Preferences may be given to applicants with the following:
Experience working with and understanding laws and rules.
Applicants who have at least two years of administrative or office support experience.
WHY YOU SHOULD JOIN OUR TEAM
The mission of the Utah Division of Consumer Protection is to strengthen trust in Utah’s commercial activities by protecting consumers through education and impartial enforcement. The Division will provide you with an opportunity to work with a great team of professionals.
You are eligible for a rich benefits package, generous paid time off, and great work-life balance. You can learn more about offered benefits here. Please visit our website to find out more about our division.
AGENCY
The Department of Commerce is the licensing and registration agency for Utah’s professional and business community. We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional licensing, consumer protection, public utilities, securities, real estate and residential mortgage lending.
You can learn more about our agency by visiting our website.
Supplemental Information
Classification: Office Specialist II (11022).
DHRM rules apply for promotions/transfers.
As a condition of employment with the Department of Commerce, employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA).
Must have/obtain and maintain valid Utah driver’s license and be willing to occasionally travel as needed. Travel will be in state to conduct audits of postsecondary proprietary schools.
Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.