ORS Agent

  • Full Time
  • Salt Lake County, UT
  • $19.75 an hour USD / Year
  • Applications have closed
  • Salary: $19.75 an hour

State of Utah

Job Description:
Are you looking for an opportunity to grow and expand your skills in an interesting and rewarding line of work? If so, this career may be the one for you!
Experience a positive work-life balance, with a Monday through Friday (8am – 5pm) work schedule and excellent benefits!
Contribute to our communities by helping the Utah Office of Recovery Services (ORS) in their mission to promote responsibility, by providing child support services and support for children in care to help ensure parents are financially responsible for their children.

Why You Should Join Our Team:
Work with a great team, receive great health and retirement benefits, and paid time off, including 12 paid holidays off per year. Find out more about the benefits that make working for the State of Utah awesome, by clicking here. This is an outstanding opportunity for an outstanding individual!

Principal Duties:
We are looking for hard working, ambitious people to:
Receive extensive training to learn the interesting process to legally establish paternity and child support orders and/or enforce orders by collecting child support and enforcing other provisions within the order.
Verify and/or correct balances which may be owed, determine appropriate legal action including garnishment, lien, etc.
Prepare documentation in support of cases presented in court hearings.
Conduct research to gather evidence, analyze facts, and apply knowledge of the Office of Recovery Services rules, regulations, and policies.

The Ideal Candidate:
The model candidate for this position is someone who:
Is proficient in a technologically driven environment with intermediate to advanced computer skills.
Has an exceptional ability to multi-task and quickly make decisions.
Has strong customer service and communication skills with an ability to assist people in a manner which shows sensitivity, tact and professionalism, without prejudice or bias.
Will effectively contact individuals or organizations to secure delinquent payments, and/or make payment arrangements for money owed.
Is able to interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws and regulations.

The Agency:
The Office of Recovery Services is a division within the Department of Health and Human Services. For more information on the Office of Recovery Services, please click here.

Supplemental Information:
Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.