PS Manager, Operations

University of Utah

Full Job Description

Open Date

Requisition Number

Job Title
PS Manager, Operations

Working Title
PS Manager, Operations

Job Grade


Patient Sensitive Job Code?

Standard Hours per Week

Full Time or Part Time?
Full Time


Work Schedule Summary

VP Area
U of U Health – Academics

01102 – Liver Transplant Program


Salt Lake City, UT

Type of Recruitment
External Posting

Pay Rate Range
60700 to 101649

Close Date

Open Until Filled

Job Summary
At University of Utah Health, the Manager of Transplant Clinical Operations position will be responsible for the clinical management, planning, development, budget, and other administrative activities of the transplant division. This position demonstrates leadership qualities and critical thinking through self-direction, initiative, effective interpersonal skills and oral/written communication skills. The Manager of Transplant Clinical Operations position plans, manages, and monitors operations of the outpatient transplant clinic including Huntsman Cancer Institute to support the clinical activities of the department. This position supports the clinical practice of a multi-organ abdominal transplant division. And the Manager of Transplant Division Clinical Operations position will facilitate communication with the Transplant service line leadership who oversees the clinical regulatory compliance with transplant specific agencies and certifications.

Manager responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency. In addition, this position is responsible for staffing, budget compliance, contributing to hiring and terminating employment, coaching, and counseling employees on work-related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that assure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

PEOPLE – 20%
1. Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in transplant department.
2. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions.
3. Facilitates the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.
4. Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators: action readiness score, tier level.
5. Ensures that department consistently achieves desired clinical and management outcomes, including high degree of patient and physician satisfaction.

1. Plans and organizes day-to-day transplant department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary.
2. Drives department service standards and activities to impact patient/customer-based satisfaction scores, through role modeling and fostering accountability.
3. Serves and actively participates on various entity committees as a voice for the transplant department.
4. Optimizes clinical operations and patient flow to ensure quality of care provided to patients.
5. Participates in Medical Review Boards of specific program.
6. Evaluates, develops, and implements plans for program-specific patient education.
7. Manages development, maintenance and programmatic operations related to vendor supported services and/or outsourced activities, as applicable.

1. Ensures a safe and effective working environment.
2. Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable.
3. Uses and optimizes information systems to enhance operations.
4. Monitors self and employee compliance to policies and procedures and performs associated actions upon non-compliance.
5. Manages the design, development, coordination and continuous improvement of all clinical quality improvement initiatives and structures systems in collaboration with the Transplant Service Line.
6. Assists in ensuring the Transplant Service Line meets regulatory standards for transplant-specific certification and Medicare Conditions of Participation for transplant centers.
7. Assists with application and/or re-certification processes, responding to inquiries from transplant regulatory agencies such as OPTN/UNOS, DNV, TJC, Medicare, and Medicaid.
8. Provides oversight and assure compliance of all team members and relevant physicians and providers with all United Network of Organ Sharing (UNOS) policies. Coordinates implementation of new UNOS policy affecting transplant department procedures. Facilitates case review and/or activity debriefing in timely manner as applicable.

1. Assists in the development of Divisional budget and ensures that the division operates in a cost-effective manner, ensuring that the transplant department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis.
2. Develops staffing plans and schedules to meet department/patient care needs that reflect understanding of the importance of cost-effectiveness.
3. Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
4. Approves all staff personal expenditures and aid in approval process for other departmental expenditures.


1. Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed shared governance activities.
2. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Proactively evaluates processes; recommends and implements action plan(s) for change. Participates in the development and implementation of new procedures and the review and revision of existing procedures.
3. Works in collaboration with transplant service line team to develop, coordinate, and implement an effective and efficient marketing and public relation program for the Transplant Center.
4. Participates in development and revision of collateral material, annual report and web content.
5. Assists in development and implementation of program-specific business development activities including outreach events, CME events, physician partnership events, representation at local, regional, and national conferences, and community awareness activities.
6. Assists with the development and implementation of new program specific clinics (within University of Utah Health, Huntsman Cancer institute and Primary Children’s Hospital) and programs and manages on-going clinical activity at these locations as applicable.


Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions.
Ability to work effectively in a fast-paced environment
Demonstrates flexibility and adaptability in the workplace
Skilled at managing multiple projects with conflicting priorities.
Extremely well-organized and detail oriented.
Demonstrates problem solving skills to include investigation, identifications of cause(s), development of corrective action, and submits reports which require minimal editing.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.

Minimum Qualifications
Requires a Bachelor’s degree in a related area of assignment or equivalency (2 years related work experience may be substituted for 1 year of education). Four years of progressively more responsible management experience. Background knowledge of assigned department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.

Master’s degree in a related area may be preferred.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers, and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.


Five years medical /surgical nursing experience of which one year must have been in a progressive leadership role in healthcare
ICU or Transplant coordination or nursing experience preferred
Experience with regulatory agency compliance with transplant specific agency experience (CMS certification, UNOS/OPTN) preferred

Benefited Staff

Special Instructions Summary

Additional Information
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.


Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.


The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.


To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator
Office of Equal Opportunity and Affirmative Action (OEO/AA)
135 Park Building
Salt Lake City, UT 84112

Online reports may be submitted at

To inquire about this posting, email: or call 801-581-2300.


The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

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