Tax Compliance Agent III

Full job description
 

If you would like an opportunity to increase your knowledge of Utah tax law, serve the public and work in a fast paced setting with a team of talented and dedicated individuals, this job is for you.

The Utah State Tax Commission’s Customer Services Division is looking for a skilled and motivated individual to fill its Tax Compliance Agent position. This person will play an integral role in Division’s mission to answer taxpayer inquires. You must be current on your state and federal tax filings and pass a FBI level background check.

This job may be filled at any of the advertised levels.

Principal Duties
The Tax Compliance Agent III will need to have:Experience negotiating with customers
Prior experience in collections, including taking legal action
Basic understanding of Utah tax laws
Skills in dealing with customers in an adverse environment
Prior experience working with customers over the phone
Ability to work under pressure and meet deadlines
Be able to do your part in a team environment
Research information to find answer to questions
Data entry skills

The Ideal Candidate
The model candidate for this position is someone who:Has exceptional customer service skills
Is very detail oriented
Has experience with GenTax/Collections
Is able to work in office at least one day per week, or as needed.

Job Series
This position may be filled at any level within the job series.
Tax Compliance Agent II $21.51-$32.32; or,
Tax Compliance Agent III $24.00-$36.04.
 

Salary
Non-state employees are hired for this position only at entry level (Tax Compliance Agent II), $22.59 an hour. We are unable to negotiate hourly wage amounts. DHRM rules apply for promotions/transfers for current state employees.
 
Preferences
Preferences may be given for experience with tax laws, rules, regulations, policies and procedures.

Why You Should Join Our Team
Besides working for a fantastic agency that is dedicated to helping the citizens of Utah, you will receive great health and retirement benefits. In this position, you would enjoy the generous benefits package offered by the State of Utah. We have an extremely competitive total compensation package that you can learn about HERE!
Health Insurance – Public Employee Health Program (PEHP):3 medical plan options. Choose a Traditional or High Deductible Health Plan. (There is an Opt-Out Cash Benefit option for those that have other medical insurance coverage)
5 dental plan options (There is an Opt-Out Cash Benefit option for those that have other dental insurance coverage)
4 vision plan options under EyeMed or OptiCare
Retirement – Utah Retirement Systems (URS):Employees hired on or after than 7/1/2011 and have never been in the URS retirement system have two options for retirement in the Tier II System. Employer contributions to your 401(k) are vested after four years.
Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.
Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))
Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.
Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.
Paid Time Off:Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).
Annual leave increases with years of service.
There are also 12 paid holidays.

The Agency

Supplemental Information
Working Conditions

Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Physical RequirementsTypically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
Other RequirementsPersonal tax filings and vehicle registrations must be current and complete.
A conditional offer of employment will be made pending a satisfactory completion of a FBI level background investigation.
DHRM Rules apply for promotions or transfers