Workforce Development Specialist

  • Full Time
  • Utah County, UT
  • Salary: $20.29 - $35.90 an hour

State of Utah

Full Job Description
Job Description


The Department of Workforce Services (DWS) is looking for a skilled and motivated individual to fill a Workforce Development Specialist (WDS) position in the Lehi, Provo or Spanish Fork Employment Center.

The employee in this position acts as a liaison between DWS and the business community by providing personalized services to employers and the community. They integrate services with industry councils, focus demand driven needs of the local economy, communicate services and goals to community partners and organize and gather labor market information. The Workforce Development Specialist must identify key partners in industry and education, work in tandem with partners to foster economic development, as well as contact new and established employers to promote the services and programs available through DWS.

Principal Duties
Workforce Development Specialists plan, develop, implement, monitor, evaluate, train, resolve conflicts and assist in the implementation and ongoing direction and support of Workforce Services programs. Duties include:Job development in support of targeted populations (Vets, generational welfare (FEP), offenders, at risk youth, work success participants, etc).
Coordinating and collaborating with WDD operational staff to implement programs and processes. Insuring program and policy compliance required by federal and state mandates.
Working with State Program Specialists to provide program consistency and compliance.
Reviewing policy drafts, program changes and making recommendations.
Providing and maintaining services to employers (i.e: job orders).
Resolving labor exchange complaints related to job orders from employers, job seekers and DWS employees.
Monitoring and evaluating operations, programs, processes and/or practices for quality and effectiveness and making recommendations for improvements.
Acting as a facilitator in problem solving situations; answering questions, providing information and technical support.
Communicating and advising service area management in area of program responsibility; identifying implementation issues regarding compliance with federal and/or state laws, regulations and/or agency rules, standards and guidelines.
Developing and designing service area training/instructional materials, skills, reviews, monitoring tools and evaluations. Provides group and one-on-one training.
Analyzing, summarizing and/or reviewing data; reporting findings, interpreting results and making recommendations.
Helping resolve differences, conflicts or complaints.
Coordinating program policies, procedures and quality assurance plans and development activities.
Providing service area labor exchange technical and/or program training, curriculum development and ongoing assessment.

Ideal Candidate
The model candidate for this position is someone who has the following:
Current Workforce Development Division experience and extensive knowledge of division programs, services, resources, public policy and program evaluation.
Knowledge of agency and community resources and services.
Knowledge of the Utah labor market, economic development conditions, employer workforce needs and human resource rules and regulations.
Working knowledge of labor exchange for employers as well as UWORKS labor exchange (job orders, employer records, narration, job matching).
Sales/marketing experience and presentation skills.
Ability to coordinate the activities or tasks of people, groups and/or organizations.
Exhibits professional behavior and provides exceptional customer service.
Experience working with individuals experiencing homelessness and/or experience working with service providers in the homeless community.

Why You Should Join Our Team
Besides working for a fantastic agency that is dedicated to helping the citizens of Utah, you will receive great health and retirement benefits. Click here to view a summary of benefits we offer. We also provide generous paid time off so you can spend more time with your family and have a positive work-life balance.

The Agency
The mission of Workforce Services is to strengthen Utah’s communities by connecting the workforce to new opportunities and providing services to individuals and families in need. Today, more than 2,200 Workforce Services employees assist individuals in preparing for and finding jobs, meeting workforce needs of Utah businesses, administering temporary assistance, and providing economic data and analysis. Through a collaborative approach, the department has served millions of Utahn’s and has become a leader on several statewide initiatives. These include intergenerational poverty, homelessness, affordable housing, supporting refugees, helping rural communities, serving veterans and individuals with disabilities, and getting Utahn’s trained and back to work. To learn more about Workforce Services, click here.


Supplemental Information

Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
DHRM rules regarding promotions and transfers apply to current state of Utah employees.

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