Switchboard Operator

State of Utah

Full Job Description
Job Description

The Utah State Developmental Center is looking for an energetic person who will provide coverage for the Switchboard Sunday 6:00 AM – 2:00 PM, Monday 6:00 AM – 2:30 PM, Tuesday, Wednesday and Thursday from 1:30 PM – 10:00 PM. This position guarantees 40 hours per week.

 
The full time Switchboard Operator will perform a range of general and agency-specific office/clerical tasks requiring general office skills, and have a comprehensive knowledge of pertinent rules, regulations, policies and procedures.

The tasks will include:Managing a multi-line switchboard and directing calls
Preparing and processing documents
Copying and collating documents
Creating and/or maintaining record keeping systems
Other tasks may include, but are not limited to: operating camera/scanner, processing mail, ordering and distributing supplies; assisting the public and others to locate, view or assemble filmed, scanned, or archived documents and/or information.
An ideal candidate will have:Prior professional switchboard experience.
A working knowledge of general office equipment.
Prior record keeping experience.
Prior data entry experience.

AGENCY
The mission of the Utah State Developmental Center is to serve as “a statewide resource center for people with disabilities while promoting opportunity through choice and outcome based support.” This will be accomplished by providing critical services, support and resources for the intellectually disabled individuals that reside at our facility. The Office Clerk III will assist in this process by providing accurate information to both the public and staff as requested and by directing calls to the appropriate areas as they come in. For more information on the Utah State Developmental Center Click here.

PREFERENCE MAY BE GIVEN TO APPLICANTS WITH ONE OR MORE YEARS OF FULL TIME PAID EXPERIENCE WORKING AS A SWITCHBOARD OPERATOR AND INTERMEDIATE OR HIGHER EXPERIENCE WTH DATA ENTRY AND OFFICE EQUIPMENT. YOUR RESUME MUST SUPPORT YOUR EXPERIENCE.

 

Example of Duties
 

Answering multi-line switchboard call and directing calls with accuracy and professionalism.
Preparing and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationships, etc.
Maintaining and/or creating files or record keeping systems. Sorts, labels, files and retrieves documents, or other materials.
Coordinating and/or acting as a liaison between agency or work unit and other agencies, work units, organizations, suppliers, etc.
Copying and collating documents, sends faxes and performs similar office tasks.
 

Typical Qualifications
(includes knowledge, skills, and abilities required upon entry into position and trainable after entry into position)

assemble, sort, and/or distribute documents, supplies, and/or materials/items
deal with people in a manner which shows sensitivity, tact, and professionalism
follow written and/or oral instructions
speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
establish, organize and/or maintain files
applicable laws, rules, regulations and/or policies and procedures
review and/or edit documents for accuracy and completeness
evaluate information against a set of standards
use basic/business math to solve problems
enter, transcribe, record, store, or maintain information in either written or electronic form.
administrative and clerical procedures and systems such as word processing systems, filing and records management systems, transcription systems, forms design principles, and other office procedures and terminology
operate office equipment
 

Supplemental Information
 

Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
The USDC is a smoke free environment. No tobacco use is allowed on campus.
Risks which require the use of special safety precautions and/or equipment, e.g., working around operating machines, working with contagious diseases or hazardous chemicals, etc.
You must successfully pass a criminal history check.
You must be determined eligible for direct patient access to provide services to a vulnerable adult in accordance with U.C.A 26-21 and R432-35. To see what would exclude you from receiving direct patient access please click on the following link and read section R432-35-8.
https://rules.utah.gov/publicat/code/r432/r432-035.htm#E8
Department of Human Resource Management rules regarding promotions and transfers apply to current employees.
The USDC is a smoke free environment. No tobacco use is allowed on the campus grounds
Schedule: Sunday 6:00 AM – 2:00 PM, Monday 6:00 AM – 2:30 PM, Tuesday, Wednesday and Thursday from 1:30 PM – 10:00 PM

To apply for this job please visit www.governmentjobs.com.