Senior Business Analyst- Utah State Hospital

Full job description
 

The Utah State Hospital (USH) is looking for highly motivated Senior Business Analysts to join our growing technology team in Provo.
 

There are 2 positions open for Senior Business Analysts;
 

First opening; is for the lead help desk position for the hospital’s internal software systems including our Electronic Health Record (EHR) system. If you have great customer service skills, are a great problem solver, and troubleshooter who enjoys identifying issues with software, and computer systems this position is for you.
 

Second opening; is for our equipment manager, back-up help desk, and new development requirements gathering analyst. This position is primarily responsible for the inventory management and support of the hospital’s iPads, teleconferencing equipment, dictation systems and 3rd party software support.
 

Responsibilities
Principle Duties

As a senior level Business Analyst you will be responsible to perform the following principle duties and tasks:

analyze and test user application processes, enhancements, and other changes
conduct annual user account audits on system applications
review and update user help manuals to stay consistent with application enhancements.
support system users with application and equipment technical assistance
query databases using SQL to properly test applications and to help users with technical assistance
adapt automated system(s) to accommodate special and complex agency needs; design or enhance agency unique automated systems to interface with existing systems as needed
anticipates the impact that new or modified software will have on existing standards and systems
identify problems or potential problem areas and recommends solutions
audit and review systems and practices to ensure compliance with procedures, regulations and standards
reviews and/or inspects work for quality, accuracy, and completeness
recommends user level computer system enhancements to better meet user needs
facilitate/chair work groups, etc.

After training is complete and the new employee understands our systems either one or both of these positions will participate in our On Call rotation.
 

Qualifications
 

(includes knowledge, skills, and abilities required upon entry into position and trainable after entry into position)

The ability to communicate with application users in a clear and professional manner.
The ability to identify application issues and communicate with application users to come to a solution.
The ability to prioritize important tasks in order to complete the tasks correctly and efficiently.
The ability to follow a testing plan to ensure accuracy in new enhancements to the application
Understanding written sentences and paragraphs in work related documents.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Knowledge of basic computer programs as well as custom applications.
After training is complete and the new employee is able to show competence in their knowledge of our internal systems and processes either one or both of these positions will participate in our on-call after hours support rotations.

These positions may be filled as Career Mobility.

The Ideal Candidate
The model candidate for this position is someone who:
is creative
is detailed oriented
enjoys helping people with computers
enjoys a challenge
can multi-task
is able to learn and understand USH computer systems quickly
has good oral and written communication skills
has good problem solving and research skills
is a fast learner who is self motivated and has the ability to work independently.

Why You Should Join Our Team
In addition to working in a state-of-the-art psychiatric hospital located at the foot of the beautiful Wasatch Mountains, you will receive great health and retirement benefits. We provide generous paid time off so you will have a positive work-life balance. Find
 
Joining our staff will allow you to work with a great team of individuals who are innovative and resourceful in developing new and useful computer programs. You will also be part of an IT team in a hospital that is fully accredited from the Joint Commission on Accreditation of Healthcare Organizations, certifying the high quality of the Hospital’s environment and treatment programs.

Additional Benefits:
Access to a UTA Pass
Cafeteria on site with meals, snacks and drinks available for purchase
Access to comfort rooms while on campus, and as well as other mental wellness benefits Access to the Utah State Hospital Disc Golf Course

The Agency
MISSION STATEMENT: Utah State Hospital provides a safe and healing environment in which all people are treated with dignity and respect. It is our purpose to assist patients to reach their potential, through individualized treatment, with a high value being placed on meeting the needs of each patient in a humanistic, caring and professional manner.

You can find more information about the us at your website .
 

Supplemental Information
 

Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
Department of Human Resource Management rules and DHS policies regarding promotions and transfers apply to current employees.
The Utah State Hospital is a smoke free environment. No tobacco use is allowed on campus.
Only applicants that meet minimum qualifications will be contacted.