Office Specialist II – CRO

State of Utah

Full Job Description
Job Description
Wildlife Resources

Job Title: Office Specialist II – Central Region Office

Job Description:
Would you love the opportunity to work with hunters, anglers and other wildlife recreationalists to help promote wildlife awareness and share in their enthusiasm? The Utah Division of Wildlife Resources (DWR) is seeking an Office Specialist II to assist in the front office operations of the DWR, Central Region Office in Springville, Utah.

This position is the first point of contact for the public by answering phones and greeting walk in customers. You will answers questions regarding Division-wide applicable hunting and fishing information including fees, rules, laws, policies and decisions. This position is also responsible for over the counter sales of licenses, permits, and certificates of registration, and assisting customers with unit boundary questions, draw application processes, bear bait stations, and checking in of bobcats, cougars, black bears, martens and swans.

Principal Duties:
As a office specialist, you will:

Sell licenses, permits, and various wildlife documents.
Provide accurate information pertaining to Division rules, laws, policies, and decisions.
Interact with public in a manner which displays sensitivity, tact, and professionalism.
Operate various office equipment, computer software, operate point-of-sale terminal and cash register.
Open office daily and reconcile monies at closing.
Educate and assist public with hunt draw processes.

The Ideal Candidate (will have):Enthusiasm
Pleasant disposition
Active listening
Problem solving skills

Why you should join our team:
The Division of Wildlife Resources is an exciting and unique place to work because of the various opportunities to get out of the office and view/engage with wildlife. As a benefited employee of the Department of Natural Resources you will receive great health and retirement benefits. We provide generous paid time off in order to promote a positive work-life balance. Click here to view a summary of the benefits we offer.

Typical Qualifications

Problem sensitivity
Social perceptiveness
Decision making
Written and oral comprehension
Time Management
Problem solving
Information ordering
Speak clearly and effectively
Active listening
Customer service
Detail oriented


Supplemental Information

Risks found in a typical office setting which is adequately lighted, heated and ventilated, e.g. safe use of office equipment, avoiding trips and falls, observing fire regulations etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile/truck etc.
Special physical demands are not required to perform the work.
Current valid drivers license is required.
Typical work schedule is, Monday – Friday, 8:00am to 5:00pm

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