Eligibility Specialist I – Provo

  • Full Time
  • Utah County, UT
  • $18.80 an hour USD / YEAR
  • Salary: $18.80 an hour

State of Utah

Full Job Description
Job Description



Are you a compassionate person who enjoys helping others? The Department of Workforce Services (DWS) is looking for 12 skilled and motivated individuals to fill 12 Eligibility Specialist I positions within the Eligibility Services Division (ESD).

In addition to the positions open in Provo there are currently two other postings open in Vernal/Roosevelt – recruitment #32910 and Logan – recruitment #32923. If you are interested in working in these locations please apply on these recruitments separately.

Successful applicants will be required to train in person for up to two weeks in the Provo, Utah office. Followed by an additional 7 weeks of virtual training (this can be done in the office or from your home). After training, the position may be done via teleworking during core business hours (8AM – 5 PM).

Employees must reside in Utah.

In recognition of Governor Cox’s Executive Order on rural Utah hiring, preference may be given to those applicants who physically reside outside the Wasatch Front.

This position may be filled as an Eligibility Specialist II for an internal applicant, depending on qualifications. Salary Range $18.21 – $32.19

Job Duties
Employees in this position work within a team structure in a call center environment to interview and determine eligibility of customers applying for or participating in public assistance programs such as Temporary Assistance for Needy Families, General Assistance, SNAP, Medicaid or Child Care. Duties may include:

Accurately applying complex policies and procedures in determining initial and/or continuing eligibility.
Assisting customers seeking financial and other supportive services primarily by identifying and assessing service needs through daily processing of an individual and team caseload.
Monitoring benefit levels.
Ensuring timely delivery of services in compliance with federal regulations.
Exercising good judgment in working with clients who need assistance in utilizing community, department or government resources.

The Ideal Candidate
The ideal candidate for this position is someone who has:4 years of work experience related to finance, call center processing, banking, insurance or health care that relates to working with data entry or determining eligibility OR a 4-year college degree OR 4 years combined education and work-related experience.
Superb communication skills – ability to communicate with customers and co-workers from all backgrounds.
Experience working in a call center environment.
Experience speaking Spanish fluently in addition to speaking English.

Please view video for more information regarding the Eligibility Specialist position.

Eligibility Services Division.

Why You Should Join Our Team
Besides working for a fantastic agency that is dedicated to helping the citizens of Utah, you will receive great health and retirement benefits. Click here to view a summary of benefits we offer. We also provide generous paid time off so you can spend more time with your family and have a positive work-life balance.
Health Insurance and other benefits start on day one.
Paid sick and annual time off.
11 Paid holidays a year.
Optional telework during regular business hours.
Monthly internet reimbursement.
Nights and weekends off.

The Agency
We strengthen Utah’s communities by connecting the workforce to new opportunities and providing services to individuals and families in need. Today, more than 2,200 Workforce Services employees assist individuals in preparing for and finding jobs, meeting workforce needs of Utah businesses, administering temporary assistance, and providing economic data and analysis. Through a collaborative approach, the department has served millions of Utahns and has become a leader on several statewide initiatives. These include intergenerational poverty, homelessness, affordable housing, supporting refugees, helping rural communities, serving veterans and individuals with disabilities, and getting Utahns trained and back to work. To learn more about Workforce Services, click here.

DHRM rules regarding promotions and transfers apply to current state of Utah employees.

Supplemental Information

Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

To apply for this job please visit www.governmentjobs.com.