Computer Support Specialist II

State of Utah

Full Job Description
Job Description
Is your perfect job working a swing (3:00 pm – 11:00 pm) shift or graveyard (11:00 pm – 7:00 am) shift in a secure data center facility monitoring the State of Utah computer assets and network alerts? Then the Division of Technology Services (DTS) has a great career opportunity for you with their Computer Support Supervisor positions! These are temporary positions with benefits until July 2022.

Primary Duties:

data center security
after hours help desk and on call coverage
monitor State of Utah computer systems
monitor data center environmental systems
support of high volume print services
Additionally the perfect hire will support the Help Desk after hours, weekends and holidays. Although this position is not application based, there is a need for understanding basic computer use, email etc.

The Ideal Candidate:
Would have basic knowledge of large scale computer/data center equipment, i.e. servers, routers and switches etc., as well as skills using help desk products for entering tickets (Service Now). The candidate should have working knowledge of large printers and computer word processing software. A good candidate can write and speak clearly, effectively, listen and read ideas presented, as well as deal with diverse customers.

Why join our team?
We host a variety of applications offering a challenging work environment and opportunity to work with the newest technology the State of Utah has acquired. Come work in a fast-paced ever changing environment. This is an opportunity to make a difference in the technology field, along with the satisfaction of helping the agency you serve. You will receive great health and retirement benefits, such as, generous paid time off so you can spend more time with your family and have a positive work life balance.

Positions will act as swing shift 3:00 pm – 11:00 pm operations and graveyard shift 11:00 pm – 7:00 am operations for the State of Utah Salt Lake Data Center providing full coverage 7x24x365 including holidays, nights and weekends with employees covering 3 shifts of days, swings, and grave.

 

Example of Duties
Positions will act as swing shift 3:00 pm – 11:00 pm operations and graveyard shift 11:00 pm – 7:00 am operations for the State of Utah Salt Lake Data Center providing full coverage 7x24x365 including holidays, nights and weekends with employees covering 3 shifts of days, swings, and grave.

Data Center Security: Employee must ensure they understand the “Data Center Security” access policy, and ensure that anyone accessing the data center is entering in accordance of the policy guidelines. This includes ensuring all that need to be signed in are signed in, and escorted if required.
Data Center Monitoring: Employee will be expected to monitor network tools, Utah computer systems, Netbotz, StatSeeker and various other tools as needed.
Personnel Duties: Dependability and accountability to Customers, Co-Workers, and Management Develop and maintain knowledge of IT systems used currently or in the foreseeable future by the State of Utah and agencies they support Comply with HR policy on Working Conditions Comply with HR policy on Leave Comply with DTS policy on Code of Conduct Attendance in Meetings Respond Promptly to Team member requests Time Entry Escalations Provide coverage for team when needed to support annual leave, sick leave, trainings, or holiday leave for team members Complete training as time and budget permits.
Service Now Tickets: Understand how to create Service Now requests with associated tasks for data center work orders
Print Operation: Employee should understand how to run the printers, and print jobs.
Staffing Coverage: Work with team to schedule time off as requested. Ensure all shifts are covered which would include working holidays so the burden is not put on a few.
 

Typical Qualifications
 

principles, theories, and practices of computer operations within a data center
speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
follow written and/or oral instructions
Determine what is causing an operating error and contact responsible parties
Make a decision and document issues and submit tickets (Service Now) using DTS tracking systems
Provide DTS print operations support to ensure all print jobs are completed before early morning mail pick up
 

Supplemental Information
 

Employment contingent on passing a drug screening and a background check.
Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

To apply for this job please visit www.governmentjobs.com.