State of Utah
Full Job Description
Job Description
The Division of Technology Services (DTS) is looking for a motivated, self-starter, who wants to have a great career providing technical support and development in data communication systems. The chosen candidate will perform duties in diagnostics and repair of switches, routers, firewalls, telecommunication circuits, and supporting systems. Provides customer assistance in network equipment configuration, installation, monitoring, and troubleshooting.
This position may be remote with some in office work required at times, the office is located at the Taylorsville State Office Building 4315 S 2700 W Taylorsville, Utah.
Why join our team?
We have great business partners who want to serve Utah citizens efficiently and effectively, while working within the guidance of their federal and state partners. This is an opportunity to make a difference for Utah citizens while being a pivotal part of an exciting IT team. You will receive great health and retirement benefits, such as, generous paid time off so you can spend more time with your family and have a positive work life balance. Click here to view a summary of all the benefits we offer.
The Agency:
To learn more about The Division of Technology Services check us out Click here. The State’s environment is a highly optimized blend of systems responsible for collecting, processing, and distributing millions of data elements every day.
Example of Duties
Primary Duties:
Troubleshoots and diagnoses problems, make adjustments, repairs and/or performs preventative maintenance on circuits, switches, firewalls, and wireless systems.
Configures switches, routers, and firewalls.
Patch and update network components.
Maintains accurate configuration templates and documentation.
Provision new circuits on routers.
Uses and operates a variety of network monitoring and configuration management tools.
Maintains accurate records and logs.
Identifies problems or potential problem areas and recommends solutions.
Answers customer support calls and help request tickets.
Monitor for outages.
Calls and places help request tickets to various hardware vendors and telecommunication service providers.
Other tasks as assigned.
Typical Qualifications
Have experience in data communication system, ask questions, and is self motivated.
Understand TCP/IP technologies.
Understanding of networking topologies and concepts.
A basic knowledge of routers, switches, firewalls.
Troubleshooting experience.
Installation, repair and maintenance of telecommunication systems and equipment.
Experience in updating hardware and patch management.
Be able to read and interpret technical documentation.
Follow instructions and listen well.
Communicate information and ideas clearly, and concisely, in writing; read and understand the information presented in writing.
Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally.
Ability to look around, see what needs to be done, and jump in and help.
Make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
Follow applicable laws, rules, regulations and/or policies and procedures.
Arrange, coordinate, or schedule installation times and details.
Supplemental Information
Employment contingent on passing a drug screening and a background check.
Risks which require the use of special safety precautions and/or equipment, e.g., working around operating machines, working with contagious diseases or hazardous chemicals, etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.