Technical Support Specialist I, USDB

State of Utah

Full Job Description
Job Description
The Utah Schools for the Deaf and the Blind (USDB) invites you to consider an employment opportunity with our school. We are looking for a responsible and meticulous candidate to fill our Technical Support Specialist position working at the Salt Lake Campus.

Principal Duties:
A Technical Support Specialist will:

Leads and audits the work of the setup, installation, maintenance and upgrades of computer hardware (including desktops, laptops, monitors, printers and other peripheral equipment) and software components including analysis of user needs and verifying inventory
Works with management to ensure the accuracy, validity and integrity of the inventory and asset management data as it pertains to the Desktop Computing area at all points during the lifecycle of the device (order, receiving, stock, deployment, move, retirement, and swap)
Develops and implements strategic initiatives for centralized management (includes patch management) and works closely with other IT Administrators to develop “Zero- Administration” initiatives to centralize distribution of software to desktops
Provides subject matter expertise in resolving incidents and problems in diagnosis and troubleshooting of PC technologies
Interacts with, and directly supports individual users as well as departments collectively by providing general user education and direct assistance
Build, development, deployment, troubleshooting and testing of computer images for desktop and laptop computers as required
Contributes to the project planning of hardware and software procurement process
Develops and implements automation as applicable
Performs PC hardware warranty repair as required
Assists with purchasing requests for IT equipment and software
Performs other duties as assigned by supervisor. Duties may include work outside normal working hours. Some off-site travel to provide outreach support to personnel located throughout the state may be required, with occasional overnight stays possible.

The Ideal Candidate
The Ideal Candidate:Must have a working understanding and experience with Windows, Mac, and IOS operating system setup, configuration, repair, and maintenance.
Thorough knowledge of computer imaging, restoration, recovery, backup, software/hardware diagnostics, and expert troubleshooting skills.
Experience working in a team environment.
Thorough understanding of networking/security concepts, policies, and technologies.
Excellent verbal and written communication skills, presentation skills, and superior customer service skills.
Ability to be flexible/adaptable, self-motivated, and self-monitored.
Preference may be given to candidates with a Bachelor’s or equivalent degree in computer science or closely related field, or two years full-time paid professional work experience in duties detailed in job description.
Must be willing to flex work schedule. Must be willing and able to travel to various school locations as necessary.
Successful completion of a criminal background check.

Why You Should Join Our Team
Utah Schools for the Deaf and the Blind employees make a positive difference to the lives of USDB students and for their families and enjoy seeing the difference they make every day.

The State offers a desirable benefits package and retirement plan as well as many other benefits.
High deductible option that costs littler per paycheck and the State contributes money into a health saving account for you to use.
Traditional plan with a low cost bi-weekly premium.
Low premium cost for dental and vision insurance.
You can choose to receive a pension with a 401k or a 401k option only where the state matches 10-12% of your wage.
The State also matches up to $26 per paycheck into your 401k on top of what you will already be receiving.
Paid time off:
Earn 4 hours of paid time off and 4 hours of sick leave every pay period.
11 paid holidays.
There are many other voluntarily/miscellaneous benefits available. To learn more please click here.

The Agency
To learn more about the Utah Schools for the Deaf and the Blind, please click here.


Supplemental Information

Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time.
This is a full-time, twelve-month-per-year position. Work schedule Monday through Friday, eight (8) hours per day.
Duties may include work outside normal working hours. Some off-site travel to provide outreach support to personnel located throughout the state may be required, with occasional overnight stays possible.

To apply for this job please visit