Taxpayer Services Technician II

State of Utah

Full Job Description
Job Description

This is a continuous job posting and the recruitment may close without notice once the position has been filled.

If you would like an opportunity to increase your knowledge of Utah tax law and collections, serve the public and work in a fast paced setting with a team of talented and dedicated individuals, this job is for you. The Utah State Tax Commission’s Taxpayer Services Division is looking for a skilled and motivated individual to fill its Taxpayer Services Technician position. This person will play an integral role in the Division’s mission to answer taxpayer inquires. You must be current on your state and federal tax filings and pass a FBI level criminal background check.

Principal Duties
The Taxpayer Services Technician will need to:

Enter data
Pay attention to details
Work under pressure and meet deadlines
Provide general information
Work in a team environment
Work with taxpayers over the phone and in person

The Ideal Candidate
The model candidate for this position is someone who:has exceptional customer service skills
has the ability to work in an adverse environment dealing with upset people over the phone and in person
can work in a fast paced environment
has excellent data entry skills

Non-state employees are hired for this position at $14.93 an hour. We are unable to negotiate hourly wage amounts. DHRM rules apply for promotions/transfers for current state employees.

Preference may be given to those who have experience keeping information confidential.
Preference may be given to those who speak Spanish

Why You Should Join Our Team
Taxpayer Services Technicians work in a professional environment and have many opportunities to educate the public and tax professionals, on related aspects of Utah tax law. Besides working for a fantastic agency that is dedicated to helping the citizens of Utah, you will receive great health and retirement benefits. Click here to view a summary of benefits we offer. We also provide generous paid time off so you can spend more time with your family and have a positive work-life balance.

The Agency
For more information about the Utah State Tax Commission please click here.

Supplemental Information
Working Conditions

Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc..
Physical RequirementsTypically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
Other RequirementsPersonal tax filings and vehicle registrations must be current and complete.
A conditional offer of employment will be made pending a satisfactory completion of a background investigation.
For transfers or promotions, DHRM Rules apply