Reader’s advisor

State of Utah

Full Job Description
Job Description

Do you love reading and sharing what you read with others? Are you customer service oriented and do you thrive on interacting with people? Is the library a magical place for you? If so, this job may be your perfect opportunity! This is a fantastic, full time, 40 hours per week position, working onsite at the Utah State Library. We seek someone with excellent in person and phone based customer service skills to work as a Reader’s Advisor. This position works directly with our patrons, library visitors, and staff to provide library services. A reader’s advisor explains and answers questions about library services, uses bibliographic tools to select reading materials, describes the use of playback equipment, assists patrons with downloading audio and braille books, and answers reference questions. This position requires knowledge of classic and current literature and authors, subject genres, and popular reading trends. A positive mindset, team first attitude, and the ability to maintain a pleasant demeanor is a necessity. There are some clerical duties assigned to this position requiring the use of Excel spreadsheets and Word documents. Related duties may be added at a later date as needed.

Principle Duties
The Reader’s advisor will work onsite at the Utah State Library building and perform the following duties:

Provide excellent customer service in a friendly, professional manner
Use a computer and automated circulation system software
Answer phones and speak, read, and write fluent English
Select materials for patrons of the Library for the Blind that are appropriate to their reading interests
Collaborate and work as a team with other staff
Use and describe technology, including smart phones and tables.
The Ideal Candidate
The best person for this position is someone who is able to:
Communicate in a professional manner, both verbally and in writing
Maintain a cheerful, positive demeanor with patrons and staff
Deal with people in a sensitive, tactful manner
Remain strongly committed to performing service work
Report to work as scheduled onsite at the library, with minimal absences
Comply with all applicable agency policies and procedures, including safety, standards of conduct, and dress code
Preference may be given for previous experience working in a library, and/or for familiarity with assistive technology software and devices.

Why You Should Join Our Team
The Utah State Library supports local libraries, coordinates bookmobile services, offers a digital library, and serves people with no vision, low vision, and print disabilities via the Library for the Blind and Disabled. Our work is fundamental to libraries and individuals, offering our statewide constituency access to materials and resources. Working in the library is a way to provide service to the community and make a difference in people’s lives by offering information and reading materials in formats useful to them.

The Agency
To learn more about the Utah State Library, please click HERE.


Typical Qualifications
Knowledge of the following are typically associated with this job:

Current principles, theories, and practices of library science
Familiarity with current reading trends, genres, and authors
Provide expertise, credibility, and effective communication to customers

Supplemental Information

Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

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