Process Specialist

The Licensor I processes data for human services programs, child care programs or health care facilities. Creates reports, enters information into the data systems, and may communicate to other outside entities such as DWS. Assists with collection of materials for GRAMA requests. Provides support for division staff.

Responsibilities
Analyzes, summarizes and/or reviews data; reports findings, interprets results and/or makes recommendations.
Maintains contact with applicable agencies/organizations for guidance in the solution of compliance problems.
Provides consultation, makes recommendations, gives appropriate advice, and/or facilitates decisions related to public information.
Issues approved licenses, permits, registrations, certificates, etc.
Assists with the collection of materials for GRAMA requests.
Minimum Qualifications
(includes knowledge, skills, and abilities required upon entry into position and trainable after entry into position)

The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to read and understand information and ideas presented in writing.
The ability to communicate information and ideas in speaking so others will understand.
The ability to communicate information and ideas in writing so others will understand.
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
The ability to tell when something is wrong or is likely to go wrong.
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
The ability to generate or use different sets of rules for combining or grouping things in different ways.
The ability to see details at close range (within a few feet of the observer).
The ability to see details at a distance.
The ability to identify and understand the speech of another person.
The ability to speak clearly so others can understand you.
Understanding written sentences and paragraphs in work related documents.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Communicating effectively in writing as appropriate for the needs of the audience.
Talking to others to convey information effectively.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Monitoring/Assessing performance of yourself,
Being aware of others’ reactions and understanding why they react as they do.
Adjusting actions in relation to others’ actions.
Actively looking for ways to help people.
Managing one’s own time
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Supplemental Information
Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.