State of Utah
Full Job Description
Job Description
Are you good at making cold calls to collect debts? Do you have experience in accounts receivable and the Fair Debt Collection Practices Act? The Office of State Collection (as part of the Division of Finance) is looking for 2 Collection Agents to collect payments from debtors to benefit the State of Utah and victims of criminal activity.
Why You Should Join Our Team
We enjoy a culture focused on excellence that rewards and provides employees with:
Teleworking: This position provides you the opportunity to work from anywhere in Utah, while working in our Taylorsville office 1 day each week! Need we say more?
Benefits Package: Our benefits package offers medical, dental, vision and life insurance options – some with no bi-weekly premiums – along with paid vacations, sick leave, and holidays. Our retirement options include 401(k) contributions and matches, and even a pension! There are also a variety of other benefits you can take advantage of, such as Short-Term Disability, discounted home and auto insurance, discounted legal plans, and more! Click here for the details.
Flexibility: Do you like to get an early start on the day and have some afternoon time to yourself? Or would you rather sleep in and start work a bit later? Do you need to drop the kids off at school, or meet the bus for drop-off? Do you enjoy three-day weekends, or need a day off each week to handle doctor appointments, college classes, or other life events? Our flexible schedules and alternate work schedules can make that possible! We understand that you’re more than just your job and will work with you to balance your life and career in a way that benefits us all.
Development and Support: Get in on this pilot project now, and develop skills that can help you continue your career. We’ll help develop your skills and leadership abilities because engaged, successful employees make the State better too!
Feedback: Wonder how you’re doing? We’ll tell you. Curious about your career options? Let’s chat! We believe that feedback and coaching are important priorities that help you do your best work. Performance reviews sometimes come with a bonus, so if you like extra cash or time off, this could be the place for you!
Principal Duties
As a Collection Agent, you will:
Make outbound phone calls to collect a variety of debts owed to state agencies.NOTE: IN ADDITION TO OTHER TYPES OF DEBT, THIS OFFICE COLLECTS DEBTS OWED AS A RESULT OF CRIMINAL BEHAVIOR. THIS INCLUDES RESTITUTION, FINES, SEX OFFENDER REGISTRY FEES, PROBATION SUPERVISION FEES, AND OTHERS.
Use a variety of skip-tracing technology to research debtors’ locations, employers, etc.
Prepare letters and notices to secure payment.
Explain penalties, interest, deadlines, and consequences of failure to pay.
Maintain records of debt payments.
The Best Qualified Candidate
The best qualified candidate will have:Experience in customer service and cold calling.
Experience in skip tracing.
Experience in debt collection.
Experience in accounts receivable.
Experience drafting letters and maintaining records.
Experience interpreting and applying rules regarding the Fair Debt Collection Practices Act.
Extra points will be awarded for certified court interpreters.
The Division
The mission of the Office of State Debt Collection (OSDC) is to maximize receipt of money to the State of Utah by effectively managing and collecting state receivables.
Supplemental Information
Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
DHRM Rules apply for transfers/promotions.