ORS Director, Division Director

Full Job Description
Job Description

If you are interested in exercising your strong leadership skills and adding to your knowledge in the child support and Medicaid recovery worlds, this job may be for you! The Office of Recovery Services (ORS) is looking to fill the ORS Director, Division Director, DHHS position.

The Utah Office of Recovery Services is a division within the Department of Health and Human Services set up by statute to provide child support services to Utah families, including establishing child support orders, setting medical support orders, establishing paternity, collecting and enforcing child support orders, and medical judgments obtained by parents.

The ORS Director, Division Director coordinates statewide administration of the division specific programs and/or services provided by the Utah Office of Recovery Services, while providing leadership, management, and monitoring of the division’s programs and/or services. They provide budgetary recommendations and oversight as needed. In consultation with the Executive Director’s office, they establish the strategic direction of the division and engage in operational improvements including regular coordination with other organization units across the department to ensure a seamless system of services and programs.

The ORS Director, Division Director is responsible for managing personnel within the division and ensuring staff within the division are effectively trained. They may serve on various boards, councils, committees, or task forces to coordinate division activities and facilitate alignment to department goals and initiatives.

Principle Duties
The ORS Director, Division Director performs the following tasks:
developing, directing, and/or evaluating programs.
directing, developing, and coordinating plans and policies, resources, and mission as well as goals, vision, and expectations for the division or program; preparing and updating plans and priorities.
managing one or more statewide or agency wide program(s). Determining program goals and objectives and/or chairing committees established to support the program(s).
monitoring agency or program budget including revenues, expenditures, and budget projection, etc.
representing the agency with federal, state, local governments, related agencies, the media, and/or other private organizations.
ensuring compliance with applicable federal and/or state laws, regulations, and/or agency rules, standards, guidelines, etc.
interpreting, clarifying, explaining, and applying agency policy and procedures, business practices, federal or state laws and regulations, etc.
developing, coordinating, and implementing policy and procedure changes.
supervising subordinate personnel including: hiring, determining workload, delegating assignments, training, monitoring, evaluating performance, and initiating corrective or disciplinary actions.

The Ideal Candidate
The model candidate for this position is someone who:
has 10 or more years of professional work experience in child support services and/or recovery
has 3 or more years of professional work experience supervising at an administrative level
uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and/or approaches to problems
understands the implications of new information for both current and future problem-solving and decision-making
has excellent customer service skills and deals with people in a manner which shows sensitivity, tact, and professionalism
has the ability to research and apply applicable laws, rules, regulations and/or policies and procedures
has strong writing skills
has experience with budget development and spreadsheets
handles stress calmly and professionally
enjoys motivating people and working as a team
develops objectives and specifies the strategies and actions to achieve these objectives

Preferences
Preference may be given to candidates who have 10 or more years of professional work experience in child support services or the equivalent combination of work experience, training, and/or a college degree.

Why You Should Join Our Team
This is an excellent opportunity for advancement, providing room to develop new skills and knowledge in child support services and the Medicaid recovery program. If you like finding solutions to problems, mentoring and managing supervisors and front-line staff, participating in legislative and judicial processes, and setting and achieving team and individual goals, this position may be a great fit for you!

The Agency
The Office of Recovery Services is part of the Department of Health and Human Services. For more information on the Office of Recovery Services please click here.

Supplemental Information
 

Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.