Office Specialist II

Full job description
 
The Department of Workforce Services (DWS) is seeking a skilled and motivated individual to fill an Office Specialist II position with the Unemployment Insurance (UI) Division in Salt Lake City, UT.

Part time teleworking may be an option after training is completed.

Supervised by: Daniela Camacho Valdez

Principal Duties
The Office Specialist will perform the following duties:

Prepares and/or processes documents; reviews for accuracy and completeness; updates information and/or evaluates against policy; compares elements for consistency or logical relationships;
Writes or drafts correspondence, reports, documents and/or other written materials;
Types and prepares reports or other written materials from source documents, and transcription;
Retrieves data found in databases to generate requested reports;
Assists the public and others to locate, view, or assemble filmed, scanned, or archived documents and/or information;
Acts as a resource to provide information or determine the most effective way of meeting the needs of management, staff, clients or customers;
Verifies data entry by comparing the source documents against input data, utilizing an automated verification system, using dual entry or other verification techniques;
Maintains and/or creates files or record keeping systems. Sorts, labels, files and retrieves documents, or other materials;
Reviews cases, applications, files, records, etc., to determine action to be taken.
Typical QualificationsFind, gather and collect information or data;
Deal with people in a manner which shows sensitivity, tact and professionalism;
Enter, transcribe, record, store, or maintain information in either written or electronic form;
Lead the work of others by monitoring, reviewing, training co-worker and/or delegating work;
Speak clearly, concisely and affectively; listen to, and understand, information and ideas as presented verbally;
Principles, practices and procedures of an office environment;
Compile, code, categorize, calculate, tabulate, audit, verify, or process information or data;
Communicate fluently in English;
Review and/or edit documents for accuracy and completeness;
Assemble, sort and/or distribute documents, supplies, and/or materials/items;
Operate a computer keyboard or office equipment;
Use automated software applications;
The Ideal Candidate
The ideal candidate for this position is someone who:
Has data entry experience.
Is detail oriented.
Has excellent communication and customer service skills.
Has attention to detail when reviewing documents and entering data.

Why You Should Join Our Team
Besides working with an agency that is dedicated to helping the citizens of Utah, you will receive great health and retirement benefits. We also provide generous paid time off and flexible work schedules for a positive work-life balance.

The Agency
The mission of Workforce Services is to strengthen Utah’s communities by connecting the workforce to new opportunities and providing services to individuals and families in need. Today, more than 2,200 Workforce Services employees assist individuals in preparing for and finding jobs, meeting workforce needs of Utah businesses, administering temporary assistance, and providing economic data and analysis. Through a collaborative approach, the department has served millions of Utahn’s and has become a leader on several statewide initiatives. These include intergenerational poverty, homelessness, affordable housing, supporting refugees, helping rural communities, serving veterans and individuals with disabilities, and getting Utahn’s trained and back to work. To learn more about Workforce Services,

DHRM rules regarding promotions and transfers apply to current state of Utah employees.
 

Supplemental Information
 

Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.