State of Utah
Full Job Description
Job Description
If you like working with people and helping them be successful, this is the job for you. The Department of Workforce Services (DWS) is looking for a skilled and motivated individual to fill a Refugee Job Developer/Employment Counselor position within the Refugee Services Office (RSO).
Principal Duties
Refugee Job Developer/Employment Counselors deliver a broad range of services to assist case managed refugee customers, job seekers and their families to resolve barriers and increase skills in order to obtain and maintain employment. Services are focused on individual and family needs and may be provided one-on-one or in group settings. These services typically include:
Providing career and educational counseling to empower refugees to become more self-sufficient.
Assessing refugee customer and family situations to identify barriers to self-sufficiency, employment, training and income goals.
Utilizing motivational interviewing techniques to create a supportive environment.
Developing employment plans with activities leading to achieving goals and/or work readiness, as well as monitoring and evaluating employment plans activities and progress.
Utilizing labor market information, local resources, referrals to community partners and employers to assist customers in meeting their goals.
Assessing needs and educating customers about DWS programs, policies, services and providing assistance in the application for temporary assistance programs (Food Stamps, Financial, Medicaid, Child Care and Unemployment Insurance).
Home visits when needed to establish relationships, increase rapport, problem solve, engage or re-engage the customer.
Assisting customers with resume creation, networking, mock interviewing and job searching with technology.
The Ideal Candidate
The ideal candidate for this position is someone who has:Excellent communication and interpersonal skills.
The ability to present information clearly and effectively.
Exceptional customer service skills and ability to assist people in a manner which shows sensitivity, tact and professionalism, without prejudice or bias.
Knowledge of agency programs, community resources and services, local labor market, and job search techniques.
The ability to provide family focused career counseling and proactively engage and motivate customers.
Motivational interviewing skills to collect information and establish a supportive relationship.
The ability to problem solve and identify creative solutions that will lead to successful outcomes.
Prior experience working with refugee communities.
PreferencePreference may be given to those fluent in a second language.
Career Mobility – may be filled as a 2-year career mobility if a current DWS employee is selected.
This position may be filled as a Job Developer II/Employment Counselor II if a current DWS employee is selected.
Why You Should Join Our Team
Besides working for a fantastic agency that is dedicated to helping the citizens of Utah, you will receive great health and retirement benefits. Click here to view a summary of benefits we offer.
The Agency
The mission of Workforce Services is to strengthen Utah’s communities by connecting the workforce to new opportunities and providing services to individuals and families in need. Today, more than 2,200 Workforce Services employees assist individuals in preparing for and finding jobs, meeting workforce needs of Utah businesses, administering temporary assistance, and providing economic data and analysis. Through a collaborative approach, the department has served millions of Utahn’s and has become a leader on several statewide initiatives. These include intergenerational poverty, homelessness, affordable housing, supporting refugees, helping rural communities, serving veterans and individuals with disabilities, and getting Utahn’s trained and back to work. To learn more about Workforce Services, click here.
DHRM rules regarding promotions and transfers apply to current state of Utah employees.
Supplemental Information
Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work. Some positions require a great deal of standing.