State of Utah

Job Description

Do you want to conduct administrative and civil investigations, including fraud investigations, for the State of Utah? The Department of Commerce is looking for an organized, level headed, hard-working, analytical professional to fill a vacant Consumer Protection Investigator position.

Telework is NOT available for this position but may be available in the future. $22.00/hour is the anticipated offer amount for the successful applicant (subject to DHRM Promotion/transfer rules).

In this position you will investigate alleged violations of law, initiate legal actions, and encourage compliance with consumer protection laws. You will effectively track multiple investigations and stay organized in an information-rich and document-heavy environment. You will perform a significant amount of writing and succeed by identifying key facts and writing clearly and concisely. Duties will include, but are not limited to the following:Interacting constantly with consumers, businesses, attorneys, and other government agencies.
Using a wide variety of tools to perform research and investigate alleged violations of the law.
Performing a full range of investigative work including conducting interviews, determining an investigative plan, obtaining and compiling evidence, drafting legal documents, and thoroughly documenting the investigative process.
Ensuring compliance with state statutes and rules.
Facilitating resolutions of consumer complaints.
Initiating legal action and negotiating settlement agreements.
Responding to phone calls and emails quickly and effectively.
Proactively educating businesses and the public on consumer protection laws.
Maintaining detailed records, preparing reports, and drafting legal documents.
Representing the Division in administrative hearings.
Tactfully and calmly handle conflict on a regular basis.

Ideal investigator candidates will:Thrive while balancing multiple priorities and cases.
Close cases quickly and effectively.
Work effectively with people in a wide variety of contexts.
Be self-motivated to accomplish high quality work.
Apply strong analytical skills in determining violations of the law.
Have strong writing skills.

Preference may be given to applicants with one or more of the following:Bachelor’s degree or higher.
Experience in investigating or analyzing and applying laws.

This position is eligible for a rich benefits package, generous paid time off, and great work-life balance. You can learn more about offered benefits here. For information about our division please visit our website.

The Department of Commerce is the licensing and registration agency for Utah’s professional and business community. We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional and occupational licensing, consumer protection, public utilities, securities, real estate and residential mortgage lending.
You can learn more about our agency by visiting our website.


Typical Qualifications
(includes knowledge, skills, and abilities required upon entry into position and trainable after entry into position)

The ability to use case management software systems.
The ability to use computer relational database software.
The ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
Knowledge of agency, professional and/or industry standards and practices.
Knowledge of interviewing techniques.
Knowledge of investigative techniques and processes.
Knowledge of civil and criminal justice laws.
Knowledge of legal processes and procedures.

Supplemental Information

As a part of the interview process, you may be asked to participate in a writing exercise.
State of Utah Job: Investigator II, Non-POST (ID#: 83151)
As a condition of employment with the Department of Commerce, employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA).
Valid driver license required to drive a motor vehicle on a highway in this state per UCA53-3-202(1)(a).
Work requires some physical exertion such as long periods of standing, walking over rough terrain or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, lifting moderately heavy items (up to 50 lbs.) or similar activities.

To apply for this job please visit