Investigator II

State of Utah

Job Description

The Department of Commerce is looking for organized, level headed, hard-working, analytical professionals to fill vacant Consumer Protection Investigator positions.

Telework is not available during training (a minimum of 3 months), then up to 3 days of telework will be approved if eligibility requirements are met. This position offers medical, dental, and vision insurance from day one, 12 paid holidays, accrued vacation and sick time, plus much more!

In this position, as a neutral fact-finder, you will conduct investigations into allegations of individuals and businesses involved in activities that are in violation of Utah’s consumer protection laws and regulations. You will work independently under general supervision and perform a full range of investigative assignments. Duties include, but are not limited to, the following:
Conducting investigations.
Maintaining detailed records, preparing reports, and drafting legal documents.
Interacting with consumers, businesses, attorneys, and other government agencies.
Ensuring compliance with state statutes and rules.
Facilitating resolutions of consumer complaints.
Initiating legal action and negotiating settlement agreements.
Acting as an expert witness in administrative and judicial proceedings.
Conducting undercover investigations.
Tactfully and calmly handling conflict.

Ideal investigator candidates will have:
Excellent communication skills.
The ability to thrive while balancing multiple priorities and cases.
The ability to apply strong analytical skills in determining violations of the law.
Exceptional writing skills.

Preference may be given to applicants with investigative experience, experience analyzing and applying laws, and/or a bachelor’s degree or higher.

This position is eligible for a rich benefits package, generous paid time off, and great work-life balance. You can learn more about offered benefits here. For information about our division please visit our website.

The Department of Commerce is the licensing and registration agency for Utah’s professional and business community. We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional licensing, consumer protection, public utilities, securities, real estate and residential mortgage lending.

You can learn more about our agency by visiting our website.

Typical Qualifications
(includes knowledge, skills, and abilities required upon entry into position and trainable after entry into position)

The ability to speak clearly, concisely and effectively.
The ability to listen to, and understand, information and ideas as presented verbally.
The ability to use case management software systems.
The ability to use computer relational database software.
The ability to deal with people in a manner which shows sensitivity, tact, and professionalism.

Knowledge of agency, professional and/or industry standards and practices.
Knowledge of interviewing techniques.
Knowledge of investigative techniques and processes.
Knowledge of civil and criminal justice laws.
Knowledge of legal processes and procedures.

Supplemental Information

As a part of the interview process, you may be asked to participate in a writing exercise.
State of Utah Job: Investigator II, Non-POST (ID#: 83151)
In this position you are not required to respond to situations involving threats to public safety or perform duties that consist of actively preventing or detecting crime, or perform duties that primarily provide community protection, and you do not obtain warrants of arrest.
As a condition of employment with the Department of Commerce, employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA).
Valid driver license required to drive a motor vehicle on a highway in this state per UCA53-3-202(1)(a).
Work requires some physical exertion such as long periods of standing, walking over rough terrain or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, lifting moderately heavy items (up to 50 lbs.) or similar activities.

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