Health Program Customer Service Specialist

State of Utah

Full Job Description
Job Description

Do you have experience working with public and private health entities, as well the the general public? Do you like making a difference and helping others at the same time? If this is you, then the Office of Health Promotion and Prevention has a place for you as a Health Program Customer Service Specialist where you can grow your skills in this field while guiding individuals so that they can best meet their health needs. To be successful in this position, fluency in both English and Spanish is a huge plus. Additionally previous phone triage experience is very important.

You must be able to physically perform all work within the State of Utah no-later-than 30 days of start date.

A Hybrid teleworking / inn-office option is available after a 2-week in-office training period.

Principle duties
As a Health Program Customer Service Specialist you will:

Maintain telephone coverage for the Health Resource Center.Answer inbound calls from the general public,
Provide information on CHIP, PCN, Baby Your Baby, and other key health programs.
Register clients for the Breast and Cervical Cancer Screening Programs.Schedule needed appointments with contracted clinics and health centers.
Enroll women in the Baby Your Baby Presumptive Eligibility Program.
Provide information while explaining policy and procedures and/or facilitating a resolution.
Enter data for all received phone calls.
Refer clients to other available services to meet needs as appropriate.
Any other tasks as assigned.
The Ideal Candidate
Is fluent in English, Spanish is a plus.
Has experience in answering multiple phone calls at once.
Has good listening skills.
Can communicate clearly with others.
Is a team player.
Has basic computer skills.
Has flexibility and can adapt to change.
Has patience and compassion in dealing with co-workers and the general public.
Why You Should Join Our Team
The role that you fill will be a vital one as you provide staff and functional support for public and private health entities and the public in general. Along with the satisfaction of making a difference, you will receive great health and retirement benefits, such as paid time off, giving you a positive work life balance. Click here to view a summary of all the benefits we offer.

The Agency
To learn more about the significance of your role and the support that you will provide, click here and here. If offered this position, your continued employment will be contingent upon passing a fingerprint background check as well as a drug test. You may review Department of Health policy by clicking here. (Download PDF reader)

Supplemental Information
Working Conditions:

The typical office setting for this job is adequately lighted, heated and ventilated. However, you may encounter some risks that are associated with any office setting, for example, the safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Standard Schedule: Monday – Friday, 8:00 am to 5:00 pm.
Physical Requirements:
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

To apply for this job please visit