Deputy Control Room Manager

State of Utah

Full Job Description
Job Description


The Utah Department of Transportation (UDOT) is looking for an individual with strong management and leadership skills to assist the Control Room Manager in the management, direction, and coordination of the Traffic Operations Center Control Room Program and the Control Room Traffic Management Specialists. The Deputy Control Room Manager is a key part of UDOT’s response to incidents and will work with other Traffic Management Division staff to improve operational processes and procedures.

The Traffic Operations Center Control Room is staffed by Traffic Information Specialists and Traveler Information Specialists that work in five shifts to staff the control room 24 hours a day, seven days a week. You will typically work five 8-hour shifts, M-F, beginning as early as 6:00 am. You will also be subject to call-out for significant highway and weather incidents. This function includes providing operational support during significant incidents when a more complex control room response is required. A major part of this support will be to coordinate with other state and local agencies and other divisions within UDOT. In some cases, you may help develop traveler information that goes out on UDOT’s variable message signs, the 511 phone system, UDOT websites and app, and other social media. This individual helps develop the Control Room Program by analyzing staffing, processes and procedures, software and hardware tools, communications, policies, and performance measures.

Principle Duties
As the Deputy Control Room Manager, you will:Manage 24/7 staffing of the TOC Control Room to ensure adequate coverage.
Manage Traffic Operations Center Shift Supervisors by monitoring performance measures, managing information output, assigning/directing work/ conducting employee evaluations, staff training and development, and making hiring/corrective action recommendations.
Oversee the operation of existing control room processes, as well as the ongoing refinement of those processes.
Assist in developing messaging for public information. Provide input on content, and the formatting of messages for a variety of media. Ensure that scheduled messages for construction, special events and public service announcements run on time.
Coordinate with other UDOT divisions, law enforcement and other first responder agencies to obtain incident information from them and provide control room services to them.
Develop Standard Operating Procedures and Operations Manuals; implement new policies and procedures through training and effective communication.
Implement Traffic Incident Management principles and theories including data collection and reporting

The Ideal Candidate
The ideal candidate for this position would have a Bachelor’s degree, or higher, in a related field (or equivalent experience).

Preference may be given to those with control room management experience and/or control room specific training.

Knowledge, Skills, & Abilities
Here are some of the knowledge, skills and abilities that are typically associated with the job, though not all-inclusive:Ability to obtain consensus both internal and external to UDOT
Strong verbal and written communication skills
Budgetary/financial skills
Supervisory skills – conflict resolution and personnel management
Principles of Traffic Incident Management
Principles of Emergency Management
Use and management of Intelligent Transportation Systems
Data collection, analysis, and reporting
Data visualization
Road condition analysis and reporting

Supplemental Information
Here is some information of which you should be aware:This position is subject to 24 hour availability
This position is eligible for a hybrid in office/telework schedule after successful completion of training, per supervisor approval
Working Conditions – Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Physical Requirements – Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
Work activities impacting the mental and emotional state: High Risk – Incumbents will frequently be exposed to camera images of highway crashes and incidents that may have serious injuries or fatalities present.
Employee may be reassigned to a different location as deemed necessary by the Region Director/Group Leader.

Why Should You Join Our Team?The work we do matters. If you want to make a positive difference doing meaningful work, this is the right place for you. Our mission statement is, “Enhance quality of life through transportation.” We define quality of life through a framework of Good Health, Connected Communities, Better Mobility, and Strong Economy. We help the State of Utah and its traveling public to get to where they want, when they want, in the way they want – and we make sure they can do it safely.

You will become part of a team with an internal culture of Trust, Teamwork, and Flexibility. Our organization lives by the values of Respect, Integrity, and Caring. If these are your values too, you’ll be a great fit.

Aside from working for a cause-driven, cutting edge agency that is leading all other transportation departments in the nation, you will receive great health and retirement benefits. Working for the State of Utah provides a positive work-life balance. Click here to view a summary of the benefits we offer.

The AgencyUDOT is a strengths-based organization, which means its approach is based on identifying and developing individual and organizational strengths. Our philosophy is to address challenges by bringing our strengths to each situation and create the best solutions. Candidates are encouraged to be familiar with their strengths and consider how they may potentially be of benefit to the roles for which they are applying. UDOT uses the CliftonStrengths Assessment, but there are multiple strengths assessment tools available online, and no formal assessment is required.

For more information on the Utah Department of Transportation please click here.

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