CSU ORS Agent, Compliance Agent I

State of Utah

Full Job Description
Job Description



The Office of Recovery Services Customer Service Unit (CSU) in Salt Lake City is looking for a dedicated person to work as a Compliance Agent. This person will be responsible for answering phone calls from clients and providing case and policy related information while utilizing strong customer service skills.

The Salt Lake ORS office will relocate by the end of 2022 to the Taylorsville State Office Building (TSOB) located at 4315 South 4700 West, Taylorsville, Utah 84129.

Principal Duties
The Agent will need to be able to:
Provide exceptional customer service to clients over the phone
Educate and explain case actions, policy, and procedures in a clear and concise manner
Respond to client inquiries while complying with ORS Policy and Procedures
Conduct research to analyze facts, and apply knowledge of the Office of Recovery Services rules, regulations, and policies.

The Ideal Candidate
The model candidate for this position is someone who:
has exceptional customer service skills
has strong communication skills in verbal and written form
has telephone etiquette skills
is able to enter data into a computer system using computer software programs including web based, spreadsheet, and word processing
is able to interpret, clarify, explain, and apply agency policy and procedures, business practices, federal and state laws and regulations

Why You Should Join Our Team
You will not only work with a great team, but you will also receive great benefits. Click here to see the variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program the State of Utah offers.

The Agency
The Office of Recovery Services is part of the Department of Human Services. For more information on the Office of Recovery Services, please click here.


Supplemental Information

Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.