Crisis Program Manager

State of Utah

Full Job Description
Job Description


This position would support the crisis services team in the development and oversight of the continuum of crisis services including the statewide and local crisis and warm lines, the Mobile Crisis Outreach Teams (MCOT), receiving centers and related crisis initiatives and services. This will include development, and education on standards, training and certification for crisis services. In addition, this position will ensure that the previously described services are coordinated with the Department of Health and Human Services efforts. This position oversees assessment of training and technical assistance needs, and provides and coordinates training activities for crisis worker certification and other crisis initiatives. The position administers policies, programs and operations within the Division as they relate to public mental health crisis services, and may aid in creation of legislative and other outcome reports and recommendations. This position provides managerial support to crisis programs statewide, and involves public education and provision of technical assistance and support.

This position oversees assessment of training and technical assistance needs, and provides and coordinates training activities for crisis worker certification. The position administers policies, programs and operations within the Office as they relate to public mental health crisis services, and creates legislative and other outcome reports and recommendations. Contract initiation, management, and oversight including budget oversight is a core responsibility of this position. Other related administrative tasks as assigned.

Required Skills:

Current Clinical Licensure in chosen discipline may also receive preference.
Master’s Degree or equivalent experience, preferred.

Ideal Candidate:Desires to continuously improve the prevention and treatment system throughout the state of Utah and will find ways to evaluate and measure progress towards goals.
Has strong leadership, management and supervisory skills and works well within a team environment.
Is adept at communicating effectively, clearly, and concisely both verbally and in writing.
Establishes effective work relationships and demonstrates willingness and ability to collaborate with others.
Strives for continuous improvement of existing policies, internal and external controls, and procedures.
Strives to understand prevention, intervention, and implementation science and dedicated to managing the most effective, efficient prevention system possible
Is able to implement, manage, and report on multiple programs in a consistent and creative manner.

Why work for the Utah Department of Health and Human Services? In addition to the rich benefitsthe State of Utah offers, the department offers:On-site fitness center, for a minimal membership fee
UTA Eco Pass, at a discounted monthly rate
Teleworking opportunities
On-site day care center at the Cannon Health Building with First Steps Day Care – contact for rates and availability, 801-538-6996

For more information on the Utah Department of Health and Human Services, please click here .

Example of Duties

Provide collaborative support to the OSUMH suicide prevention and crisis services team including suicide prevention, crisis line, MCOT, the statewide suicide prevention coalition, and crisis related staff at OSUMH.
Manage policies, programs, operations related to crisis line, MCOT, and other crisis-related matters across Utah including possible initiation and management of multiple provider contracts and budgets.
Provide technical assistance to the local behavioral health authority system.
Provide management and oversight of multiple SAMHSA grants including implementation of projects, reporting, and budgeting.
Function under very general direction in planning, directing, and evaluating programs administered by the agency. Assist in the budgeting process. Implement program strategies and evaluate program effectiveness. Support OSUMH in providing programmatic and budget related feedback to legislative staff regarding current and proposed policies.
Conduct training needs assessments and recommend and implement training and technical assistance strategies.
Provide community and stakeholder education about crisis system programs and crisis response
Manage one or more statewide or agency wide program(s), determine program goals and objectives and/or chair committees established to support the program.
Build and maintain ongoing partnerships with key stakeholders including schools, health and behavioral health care organizations, public health agencies, social service agencies, advocacy organizations, non-traditional partners and others to move project initiatives forward. Facilitate the use of research data to improve existing programs and utilization of resources including identifying process and outcomes data to guide team and OSUMH strategies

Supplemental Information

Generally, the best qualified individuals for this job will have previous experience with the community or assigned client base.
Program Managers who supervise employees who provide direct care services and are Licensed as a Social Service Worker are generally required to have obtained Social Service Worker Licensure, or related Licensure/Certification, to include Social Worker, Clinical Mental Health Counselor, Marriage and Family Therapist, or QIDP (Qualified Intellectual Disability Professional).
Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

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