Criminal Information Tech/Receptionist

State of Utah

Full Job Description
Job Description

Do you love finding information and want to help stop criminals? Join the Insurance Fraud Investigation team as the Insurance Fraud Criminal Information Technician!

Principal Duties
As the Criminal Information Tech, you will:

Receive and process incoming case referrals (enter into case management system, research referred subjects and enter criminal history, photos, other relevant data, etc.)
Assist investigators and legal secretaries with analytical searches using social media, internet searches, and internal and external databases.
Serve as agency TAC (agency representative) for Utah Criminal Justice Information Systems through BCI (obtain and maintain UCJIS TAC annual certification, attend annual TAC training conference, enter and maintain warrant database, train agency users, conduct access audits to ensure all agency user use is justified, conduct monthly and annual validations)
Act as a liaison and coordinate communication between the division and National Insurance Crime Bureau (NICB), law enforcement, special investigation units, other government agencies, and the public.
Manage case files for documents too large to store electronically in the case management system.
Assist in collecting annual fraud assessments from insurance companies which fund the fraud division.
Maintain and organize file/archive room. Process, archive, and retrieve files pursuant to state archive policies. (Obtain and maintain archive credentials through state archives)
Act as receptionist (answer incoming phone calls and greet and assist walk-in traffic) to research and provide information on policy, procedure, and case status.
Process incoming and outgoing mail.
Maintain and order office supplies.

The Best Qualified Candidate
The best qualified candidate will have:
2 or more years of customer service experience, preferably in an office environment.
Strong computer skills, including social media, internet research, Microsoft Office, and other databases.
Strong writing and communication skills, especially writing technical and business letters and emails.

Why You Should Join Our Team
Our division works on a wide variety of cases, many of which result in the arrest of criminals performing insurance fraud. In this role, you’ll play a big part in researching the cases and tracking the criminals through electronic means. We provide a comprehensive benefits package that includes paid vacation and sick leave, 12 paid holidays, an optional pension, and the option to trade your medical insurance for more take-home pay (with proof of existing medical insurance).

The Department
The Mission of the Utah Insurance Department is to foster a healthy insurance market by promoting fair and reasonable practices that ensure available, affordable and reliable insurance products and services.
The mission of the department will be accomplished by educating, serving and protecting consumers, governmental agencies and insurance industry participants at a reasonable cost.
We cooperate with and serve state and other governmental agencies in fulfilling these responsibilities.

Example of Duties

Analyzes, summarizes and/or reviews data; reports findings, interprets results and/or makes recommendations.
Searches, retrieves and/or researches public and private records in accordance with applicable state and federal laws governing access to these records.
Enters data into a computer system and retrieves, corrects, opr deletes previously entered data.
Writes or drafts correspondence, reports, documents, and/or other written materials, form source documents, transcription, etc.
Performs initial background and history research on individual(s) being investigated as well as screens, composes and/or controls sensitive data/documentation.
Maintains accurate records and logs.
Delivers presentations, stand up training, or instruction to staff, management, clients, or the general public.
Identify data and information which suggest developing patterns of problems or complaints, from which general or specific trends and patterns can be discerned, suggesting a need for further investigation.

Supplemental Information
Working Conditions

Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Standard Schedule: Monday- Friday, 8:00 am- 5:00 pm
Physical RequirementsTypically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
DHRM rules apply for promotions/transfers.

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