Community-Based Services Reviewer II – DHHS Contract & Quality Management

State of Utah

Job Description


Community Based Service Reviewer II
Continuous Quality & Improvement

Are you looking for an opportunity to improve the quality of services provided to individuals and families receiving services from the Department of Health and Human Services. If so, come join our team!

The Continuous Quality & Improvement team within the Department of Health & Human Services (DHHS) is looking for a person centered individual to provide technical assistance and review quality of services and treatment being provided by contracted providers serving Division of Child and Family Services (DCFS), Division of Juvenile Justice and Youth Services (DJJYS),and Division of Services for People with Disabilities (DSPD) across the state.

The Community-Based Services Reviewer I performs contract reviews and implements comprehensive reviews of DHHS external services as assigned or mandated. Includes activities related to service quality, and program compliance. Provides technical assistance, in consultation with senior staff, on grants and contracts for contracted providers. Technical assistance includes reviewing federal, state, department and/or division requirements and ensuring compliance with those requirements. Other duties include monitoring and analyzing the performance of contractors, and ensuring proper fiscal control for services.

This job may be filled at either of the levels listed below:
( Rate as listed in accordance with DHRM rules for current state employees)
Community-Based Services Reviewer I ($20.90 – $36.00 Hourly) – Perform a full range of review task under general supervision
Community-Based Services Reviewer II ($24.06 – $40.00 Hourly) – Reviews for this level are more complex than those performed at level I
Why You Should Join Our Team
You will be working with a great team, and will also receive great health and retirement benefits along with paid leave time and paid time off for holidays. To learn more about the generous State of Utah benefits that start on DAY ONE OF EMPLOYMENT, click here.

The Agency
For information on the Department of Health & Human Services, click here.

Example of Duties

Assisting with determining the scope and objective of reviews/projects
Identifying and promoting strengths in provider and clinical practices
Gathering input from children, youth, individuals and families regarding services
Working with colleagues to obtain information necessary to complete reviews/projects
Analyzing and summarizing data
Ensuring compliance with applicable laws, rules, and department policies
Recognizing existing and potential weaknesses and providing recommendations for improvement
Gathering documentation to create work papers necessary to support your review findings
Identifying trends in the review process for system improvement
Collaborating with providers and teams to identify how to strengthen services
Writing clear and concise reports

Typical Qualifications

The ideal candidate has:
The ability to get along well with people and a high comfort level in constantly communicating with colleagues in order to share and obtain timely information necessary to complete reviews/projects
The ability to recognize problems and potential risks and formulate recommendations for improvement
The ability to communicate information and ideas clearly and concisely, both verbally and in writing
Excellent interpersonal skills and the ability to obtain quality information from interviews in a non-threatening way
Experience assessing or providing guidance on the quality of services
Has the ability to work independently, is a self-starter, and has strong organizational skills with the ability to manage own workload to meet required deadlines.
Preference may be given to Candidates Who Have:
Bachelor’s degree in a human service related field
Experience working for DHHS
Experience working as a DHHS service provider

Supplemental Information

Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g. safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
This position requires some statewide travel.
Teleworking opportunities available. Must be available to commute to the main location upon request as business needs permit.

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