Collection Agent – Medical Team

State of Utah

Full Job Description
Job Description
We are looking for someone who can, under general supervision, perform accounting functions and general office duties relative to State Medicaid recovery. Duties may include credit adjustments, identifying cases for payment posting, preparing and distributing reports to management and generating case documents for mailing. This position will accept incoming calls from medical providers, Medicaid recipients, and legal professionals.

Principle Duties:
The Collection Agent performs the following tasks:

Reviewing accounts and account balances.
Reviewing invoices, warrants or other documentation; checking accuracy of figures.
Preparing and/or processing documents; reviewing for accuracy and completeness.
Receiving incoming questions or complaints; providing information and transferring the customer to the correct department.

Ideal Candidate:
The model candidate for this position is someone who:
Is proficient with a ten key
Is proficient with computers, programs, and applications
Deals with people in a manner which shows sensitivity, tact, and professionalism
Possesses skilled interviewing techniques and investigative techniques and processes

Preference may be given to candidates with professional work experience in medical billing/coding and/or accounts payable/accounts receivable and proficiency working with spreadsheets.

Why You Should Join Our Team
Not only will you work with a fantastic team, this is a great opportunity to advance your career!

The Agency
The Office of Recovery Services is part of the Department of Human Services. For more information on the Office of Recovery Services, please click here.


Example of Duties
Additional skills:

using basic/business math to solve problems
speaking clearly, concisely and effectively
following policies and/or procedures
familiar with laws governing access to public and private records (Government Records Access and Management Act)
principles, theories, and practices of the Medicaid/Medicare system
reconciling financial statements
following written and/or oral instructions
communicating information and ideas clearly, and concisely
using the telephone in a professional and courteous manner
reviewing and/or editing documents for accuracy and completeness


Supplemental Information

Preference may be given to candidates with medical billing/coding and/or accounts payable/accounts receivable experience and proficiency with spreadsheets.
Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc..
Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.